per year. ), 7 of the Best Situational Interview Questions. Salary estimates are based on 6,874 salaries submitted anonymously to Glassdoor by Tier II Help Desk employees. Displayed here are Job Ads that match your query. Thorough knowledge of desktop and business/technical. Help Desk / Desktop Support (Tier 2) - Salary - Get a free salary comparison based on job title, skills, experience and education. Improve your chances of receiving a raise when you ask.
When you get pay right, you attract and retain the best talent.
Please try our salary wizard to explore how other factors like location, Years of experience and number of direct reports can impact your base pay and bonus. According to our data, 70% of Help Desk Tier 2 Specialist jobs have an Associates Degree or higher. SAIC Help Desk Tier I salaries - 2 salaries reported: $0 / hr. Help desk analysts are in demand and, according to the 2020 Robert Half Technology Salary Guide, the midpoint salary for a Tier 1 support role is $40,500. Understand and solve customer technical problems over the phone or in person as needs warrant.
$42,700. Help desk analysts assist companies with their IT customer support.
Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. Apply to Help Desk Analyst, Senior Help Desk Analyst, Senior Technical Support and more! Follow wage changes of U.S. workers over time. Job Highlights . Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. Their main duty within this role is to diagnose and resolve hardware and software problems that arise as quickly as possible. Do you know what people like you are earning? Initiate customer contact, escalate to appropriate parties and resolve incidents. Respond to technical issues as they arise. How to Answer: What Are Your Strengths and Weaknesses? The lowest salaries can be found in Phoenix, Arizona (5.3% less) and Richmond, Virginia (2.8% less). Different skills can affect your salary. Next, use our tool to calculate your market worth & see where you stand among peers. Lower-level technical personnel, trained to solve known problems and to fulfill service requests by following scripts. Provide continuous status information to ensure customer satisfaction. See how your offer stacks up to other pay packages and negotiate confidently. This team acts as the central customer service team for all existing clients using our products such as Enterprise Health and WebChart. 1,128 Help Desk Support Tier 2 jobs available on Indeed.com. These job titles also find higher than average salaries in New York, New York (26.3% more) and Seattle, Washington (24.2% more). How the salary history question affects pay equity. Tell us about your job and pay factors like skills and education. Fresh market data paired with robust analytics. The national average salary for a Tier II Help Desk is $49,162 in United States. According to our 100% employer reported salary sources the median salary for a Help Desk Technician Tier 2 with No Diploma is $49,838 - $53,044. Employer name has been removed to protect anonymity. Learn how to enable cookies.
Conduct analysis and troubleshooting via telephone, email and…, Significantly complex technical issues will be referred to second level, Develop and maintain relationships with clients and…, This role serves as the primary point of contact for students and parents for general, non…, The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on…. They may log calls or emails to the help desk and update information regarding trouble reports, and in some cases, they may have to escalate issues that are outside their normal scope of care. questions & answers about Insight Enterprises, Inc. Homer Community Schools jobs in Marshall, MI, questions & answers about Centre Technologies, Wyndham Capital Mortgage jobs in Charlotte, NC, questions & answers about Wyndham Capital Mortgage, Oxley Enterprises Inc jobs in Washington, DC, This includes troubleshooting, triage, assignment, dispatch, remote, Do you love providing outstanding customer service and resolving, Assist with the implementation of technology to improve the…, Respond to telephone calls, emails and personnel requests for technical and…. Accurate, reliable salary … Tier 1. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Not enough reports to show salary distribution. Job Title: Help Desk Support Tier-2 Services Job Location: Aberdeen Proving Grounds, MD Salary: Competitive, Depends on Qualifications Clearance: Active Secret Clearance Travel: None Purpose: The RNEC provides Command, Control, Communications, Computers, and Information Management (C4IM) Services, Cybersecurity, and Computer Network Defense to the tenants on the installation. Stay up to date on the latest compensation trends. Posted 4 weeks ago. Filter by location to see Tier II Help Desk salaries in your area. The average salary for a Help Desk Analyst with Help Desk / Desktop Support (Tier 2) skills in Chicago, Illinois is $47,500. The average salary for a Help Desk Analyst is $47,500. Find your market worth with a report tailored to you.
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